Contact Us

U.S. mailing address*

Indianapolis Airport Authority (IAA)
7800 Col. H. Weir Cook Memorial Drive, Suite 100 Indianapolis, IN  46241 | USA

* Please note: If you use a GPS system or an online mapping tool like MapQuest or GoogleMaps, you may be misdirected to 2500 South High School Road. Do not take Sam Jones Expressway (formerly named Airport Expressway) to reach the airport; take I-70 to Exit 68 and follow the signs for arrivals, departures, and parking at the address: 7800 Col. H. Weir Cook Memorial Drive.

Destinations and ticket purchase

For questions about specific destinations, ticket purchase and price, flight days and times, and baggage issues, please contact one of these airlines serving Indianapolis:

Airline Phone
Concourse
Air Canada 800.247.2262 A
Delta Airlines 800.221.1212 A
United Airlines 800.864.8331 A

AirTran 800.247.8726 B
American Airlines 800.433.7300 B
Frontier Airlines 800.432.1359 B
Southwest Airlines 800.435.9792 B
U.S. Airways 800.428.4322 B
 
Security screening procedures

For questions about airport screening procedures, permitted and prohibited items in checked luggage and/or carry-on bags, traveling with children, traveling with medicine or medical devices, and more, please explore the Transportation Security Administration (TSA) website at www.tsa.gov.

  • TSA Command Center at Indianapolis International Airport | 317.532.1900
Guest Services

For questions about the following, please contact the airport's Guest Services

  • Items lost or found in the terminal, airport shuttle, or parking areas

  • Requests for paging passengers or visitors over the public address system
  • General airport information

Phone: 317.487.7243
Hours: Monday–Friday, 6 a.m. to 9 p.m. | Saturday–Sunday, 6 a.m. to 8 p.m.


Other airport offices
  • Administrative offices | 317.487.9594
  • Airport Police Department | 317.487.5084 (dial 911 in case of emergency)

Business hours are Monday–Friday between 8 a.m. and 5 p.m.

Email us

You may send your questions or comments using our online feedback form. Note: answers are not immediately provided. Staff answer between Mon-Fri 8 a.m. to 5 p.m.

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