INDy Insider
Fall Break discount, new hourly parking area for picking up and dropping off passengers announced for Terminal Garage
Rates at the Terminal Garage are falling with a Fall Break promotion at IND. From October 4 through October 27, garage stays of seven days or longer will be priced at only $14 per day. Customers must enter the garage between October 4 and October 27 and park on the fifth floor in order to receive the reduced price. In addition, a dedicated hourly parking area has been created among the spaces on the third floor of the garage that are closest to the terminal just for people picking up and dropping off passengers. parkIND2
IND gets major upgrade to West Coast service
On Sept. 4, United Airlines announced it would begin nonstop service between IND and San Francisco (SFO) beginning Jan. 7. More people (about 175 per day) fly from IND to SFO than any other airport not currently served by nonstop flights. However, the route was last operated in 2007, on a seasonal basis, by Northwest Airlines and ATA.

United will operate the route with A319 aircraft configured with 120 seats. The outbound flight will leave IND at 8 a.m., arriving SFO at 10 a.m., while the return flight will depart SFO at 1:35 p.m. and arrive IND at 8:51 p.m.

Meanwhile, in August, IND saw its service to Los Angeles (LAX) increase from just five departures per week to two daily.  That's because Delta Air Lines boosted its LAX service to a daily operation and, the following week, American Airlines inaugurated its own nonstop service to LAX, which also operates every day.

Delta has scheduled the routes to operate with Airbus A320 aircraft configured to hold 150 passengers (12 First Class, 15 Economy Comfort, and 120 Economy seats).

American Airlines has scheduled the routes to operate with Boeing 737-800 aircraft configured to hold 148 passengers (16 First Class and 132 Coach seats).

Looking beyond the West Coast, IND will soon get additional international air service. In December, Delta Air Lines will begin Saturday flights between IND and Montego Bay, Jamaica. 

Delta will also be expanding nonstop service in December from IND to three Florida destinations: Ft. Myers, Orlando, and Tampa (a new Delta destination).

Service Plaza
IND Service plaza open for business
The long-awaited IND Service Plaza is now open at IND. Operations began September 21 at the Circle K convenience store and 24-hour Shell fueling services that are on site.

Fueling options include all levels of unleaded gasoline as well as diesel and compressed natural gas. A total of 24 fueling positions are available, and carwash, automobile detailing, and quick lube services will be added beginning in early October. By the end of October, a Subway restaurant will open, followed by a Petro's Chili and Chips opening by the end of the year.

The Service Plaza is located on the south side of Col. H. Weir Cook Memorial Drive and is easily accessible to all vehicles arriving and departing the passenger terminal. A flight-information display monitor, located inside the Circle K, provides up-to-date information on flights arriving and departing IND, and the Service Plaza also offers public men's and women's restrooms.
APD earns CALEA accreditation, aces TSA annual recertification for K9 teams
The Indianapolis Airport Police Department (APD) has become just the fourteenth law enforcement agency in Indiana and only the tenth airport police department nationwide to be currently accredited by the Commission on Accreditation for Law Enforcement Agencies (CALEA). The accreditation follows a thorough review by outside inspectors of APD policies and procedures, administration, operations, and support services.

Established in 1984, the CALEA Accreditation Program is today's leading pathway by which law enforcement agencies can objectively validate their commitment to excellence. Accreditation requirements are based on the latest law enforcement methodologies and are recognized globally by authorities as standards of excellence in the law enforcement field.

Meanwhile, the APD's three K9 teams "knocked it out of the park" during the annual TSA K9 recertification process, according to a national evaluator, who added that the APD's performance could serve as a model of excellence for the entire system.



IND observes 12th anniversary of 9/11, steel artifact from WTC on display
IND passengers and employees paused to mark the 12th anniversary of 9/11. The observance included the public display in Civic Plaza of a section of World Trade Center steel recovered from Ground Zero. The artifact was presented to the IND fire department by the Port Authority of New York and New Jersey to honor local public safety responders, including airport employees, who deployed to the attack sites.

The steel artifact is approximately 12" x 12" x 6" and weighs about 40 lbs. At the end of the day, it returned to its permanent site of public display at the airport's Fire Station.


Harry & Izzy's awarded title of "Best U.S. Airport Food"
by USA Today
The Harry & Izzy's located on Concourse A at IND was announced as the "Best U.S. Airport Food" restaurant by USA Today.  Results of the contest were based on the highest number of online votes received during a four-week period.  The competition included 20 nominees selected by veteran travel columnist Harriet Baskas on the basis of food, service, views, location, uniqueness, friendliness, and ambiance. Congratulations to Harry & Izzy's!


Live fire-fighting training held at IND
Over a three-day period in September, as part of ongoing FAA regulatory compliance, the IND fire department conducted training with live flames. The fire department worked with special simulation equipment that generated controlled propane fires in an airplane-fuselage setting.

The training occurred on decommissioned Runway 23.

Erwin Pearl
Erwin Pearl joins IND's award-winning
airport retail program

Erwin Pearl, designer and manufacturer of fine and fashion jewelry with over 25 retail locations, has opened his latest store at IND on Concourse A near gate A6. Erwin Pearl began his career as a diamond cutter and became one of America's foremost jewelry designers.  He has been honored with many awards, including the Dallas Fashion Award, the Mikimoto Pearl Award, and the prestigious Diamonds International Award, which he won for five consecutive years.

The company is proud of that fact that most of its products are made in the U.S. in its own factories. More information is available at


Latest temporary art exhibits on display at IND
The latest art to be featured at IND has arrived and is on display in the main ticketing hall and Concourse B. The exhibits showcase a master in the field of wood sculpture and an artist whose unique take on the collage medium is a nod to the increasing diversity of Indianapolis' international communities. The installations feature the work of artists with ties to the local community and will be on display through Nov. 10.

IND passengers will also be delighted to know that the Indianapolis Airport Authority has commissioned highly acclaimed Indianapolis artist James Wille Faust to create new works of art specially designed for IND. The works will be displayed in front of the limestone façade at the highly trafficked entrance to Civic Plaza, which is located prior to security checkpoints, allowing ticketed passengers and members of the general public
alike to enjoy the works. The works are expected to be completed before December of this year, with a public unveiling sometime shortly thereafter.


Southwest, AirTran consolidate gates and ticket counters at IND
In September, all Southwest and AirTran flights began operating from the east end of Concourse B, using gates 17, 20, 21, 22, 23, 24, and 25. They also began using common ticket counter space, with AirTran ticketing functions transferring to the existing Southwest Airlines ticket counter area, where the airlines have expanded their total ticket counter usage by two positions. Baggage services have been consolidated to a common office on the lower level as well.


IAA deputy director of planning/ development earns
Susan Zellers, deputy director of planning and development for the Indianapolis Airport Authority, has been named an Accredited Airport Executive (A.A.E.) by the American Association of Airport Executives (AAAE). Accreditation requires, among other things, passing a 180-question exam and demonstrating a knowledge of airport management, business administration, and general transportation economics to a panel.

With her accreditation, she joins IAA Executive Director Robert Duncan and Robert Spitler, IAA's director of parking operations, as IAA personnel certified as A.A.E.s.


IND Solar Farm to be officially commissioned
later this month
The IND Solar Farm is scheduled to be officially commissioned on October 18. It will be the largest airport-based solar farm in the U.S., occupying 75 acres at IND and producing enough energy each year to power 1,200 homes. More information is available at
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The Indianapolis Airport Authority owns approximately 23 miles of non-airfield roadways.

For the first half of 2013, passenger airlines made 2.1 cents of profit per one dollar of revenue. (AIN Online)

Large hub airports represent 6.3% of all U.S. airports but enplane 70% of all passengers and host 59.4% of all departures. Medium hub airports, which include IND, represent 7.6% of all airports, but are the source of only 18% of all enplanements and 19.1% of all departures. (Airport Magazine)