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Check the status of arriving and departing flights to know if the flights are on time or if there is a delay. Have the following information when meeting passengers:
Arrange in advance to meet arriving passengers in Baggage Claim, Civic Plaza, or some other area. If you want to meet passengers at the curb, ask them to call your cell phone once they have claimed their luggage and are outside the terminal.
Drivers have two options: (1) Park and wait for free in the Cell Phone Lot until arriving passengers have called you to tell you they are waiting at the curb or (2) Park in the Parking Garage and meet passengers inside the terminal.
No vehicles may be left unattended when greeting arriving passengers. Vehicles may pull to the curb when actively loading and unloading passengers and luggage. Unattended vehicles will be towed immediately.
Passengers traveling on direct international flights arriving at or departing from Indianapolis will be cleared by U.S. Customs and federal security offers immediately after landing.
On average, customs inspection and clearance takes 20 minutes. Once cleared, passengers retrieve their bags in the International Arrivals on the south end of Baggage Claim.