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FAQs: Special Needs Information

What services are offered for persons with special needs?

Wheelchair service and fully accessible telephones, automatic teller machines, restrooms, drinking fountains, and other amenities are located throughout the terminal. Amplified and text telephones (TTY) are available for the hearing impaired; the local relay number is 711 or 800.743.3333. Contact Guest Services at 1.317.487.5151 (TTY) or 317.487.7243 for more information about special needs assistance.

How can I get wheelchair assistance at the airport?

When you make your travel arrangements, inform the airline representative you will need this assistance so they are aware of your request in advance of your flight date/time. Upon arrival, check-in at your airline's ticket counter and let the agent know you need a wheelchair. They will then provide this service.

My child (or grandchild/niece/nephew) will be flying alone. What are the procedures?

Children who are flying alone can be escorted by one parent or adult guardian through the security checkpoints to departure boarding gate areas. At the airline ticket counter, the representative will issue parent or guardians a gate pass containing the child's flight information. The procedure is the same for a parent or adult who is greeting an arriving child who is unescorted.

How do I meet a minor child who is traveling alone?

If prior arrangements are made with the airline at the time tickets are purchased, unaccompanied minors will be escorted to and from arrival and departure gates by airline representatives. Parents and adult guardians may request special gate passes from the airline to meet a child at the gate.

I can't find the answer to my question on this Web site. What are my options?

Call our Guest Services center at 317.487.7243, contact your airline, or e-mail us your question using our online Customer Feedback form. Questions submitted via e-mail are answered Monday–Friday between the hours of 8 a.m. and 5 p.m.