Skip to Content

Civil Rights

Civil Rights

We make every effort to ensure passengers, personnel, and visitors are met with respect and feel welcomed at our airport. Specifically, the Indianapolis International Airport follows Americans with Disabilities Act (ADA) requirements and the Title VI of the Civil Rights Act

For more information on accessibility services and how to file a formal complaint, please see the information below:

Accessibility at IND

Plan ahead to avoid any delay or inconvenience during your visit. Contact your airline in advance to request assistance with access to the terminal, boarding a plane, wheelchairs, specific seat assignments, medication storage or dietary needs. Make sure to confirm the request prior to your departure day.

Accessible Parking

Designated parking areas for drivers of vehicles displaying proper identification are readily available at the airport. There are ample parking spaces for the physically challenged and disabled in both the Terminal Garage and the Economy Lot. The Terminal Garage has a clearance height of 8 feet 2 inches and the Economy Lot is located outside. Emergency call stations are located in the Terminal Garage and at each shuttle shelter located in the Economy Lot.

If you need additional assistance, please call the on-duty parking supervisor at 317-487-5017.

Wheelchair Assistance

Departing and arriving passengers can utilize wheelchair assistance provided by G2 Secure Staff. Contact your airline to schedule assistance at no extra charge. You may also contact G2 Secure Staff directly at 317-248-8232.

Transportation

Wheelchair-accessible shuttle buses are available and operate from the Economy Lot to the airport terminal. With advance notice, most car rental companies provide rental cars equipped with hand controls. Contact your car rental company for further details.

The following third-party transportation providers offer wheelchair-accessible vehicles. For additional information, please see contact information below:

Restrooms

The restrooms in the airport terminal as well as the Terminal Garage include a fully accessible family restroom with changing stations and seating for adults and children.

The men's and women's restrooms each have three levels of accessible stalls:

  • One with a sink and toilet
  • One which accommodates a wheelchair
  • One equipped with side rails for assistance in sitting and standing

Luggage Carts

Luggage carts are located in Baggage Claim and at the Terminal Garage for a nominal fee. Cash or credit is accepted.

Paging for the Deaf and Hard of Hearing

Passengers who are hearing-impaired can be visually paged on our flight information display system. This service can be requested at the airport’s Guest Services Desk by calling 317-487-7243.

Braille Signage

Braille signage and buttons are located in elevators and outside all doors and emergency exits. Airline ticket counters, point-of-sale counters, restrooms, drinking fountains, ATMs and public seating areas are accessible.

TTY and TDD Telephones

TTY and TDD telephones are designed to accommodate passengers with special needs and are located at selected telephone locations throughout the airport. Each unit is marked with the international symbol for TTY/TDD.

Service Animals

Service animals are allowed throughout the terminal when accompanying their owners. Outdoor animal relief areas are available in the grassy areas outside of the lower level of the terminal. Animal relief areas are also available after the security screening checkpoints. Please contact your airline for further information and access.

Permitted Items

Mobility aids and assistive devices permitted through security checkpoints include:

  • Wheelchairs
  • Scooters
  • Walkers
  • Crutches
  • Canes
  • Prosthetic devices
  • Body braces
  • Augmentation and communication devices
  • Guide dogs
  • Service dogs
  • Hearing dogs
  • Diabetes-related equipment and supplies

Please visit TSA security screening for more information on accessibility. 

Emergency Notifcation

In case of emergency, audio/visual fire alarms and automated external defibrillators are available throughout the airport. Press-button emergency and assistance phones are located throughout the parking facilities for immediate assistance.

Finding Help for ADA Needs

If you need assistance and would like to request an accommodation not listed here, please call 317-487-5129 and ask to speak to our ADA Coordinator.

Complaints About Accessibility

In accordance with the requirements of Title II of the ADA, the IAA will not discriminate against qualified individuals on the basis of disability in its services, programs or activities.

This grievance procedure has been established to meet the requirements of the ADA. It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, employment, benefits or facilities of IAA, its tenants or service providers.

The complaint should be in writing and contain information about the alleged discrimination, including name, address and phone number of Complainant, date and description of the problem. To file your grievance, you may use the web-based ADA Complaint Form located at the bottom of this page. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities, upon request. A separate ADA Complaint Form should be filed for each alleged act of discrimination.

The complaint should be submitted by the Complainant, or his/her designee, as soon as possible but no later than one hundred eighty (180) days after the alleged violation to:

Human Resources Department
Indianapolis Airport Authority
7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241

The ADA Coordinator may also be reached by telephone at 317-487-5129, by fax at 317-487-5177 or by email.

After receipt of a complaint, the ADA Coordinator will work with appropriate IAA personnel in order to investigate the complaint for resolution, which will include contacting or meeting with the Complainant. A response will be given in a timely fashion by the IAA in writing, or where requested, in an alternate format.

The response will generally contain the following information:

  1. A description of the complaint
  2. A summary of the facts
  3. An explanation of the IAA’s position
  4. A summary of the resolution option(s)
  5. The timeframe for resolving the complaint, if applicable

If the complaint is not resolved to the Complainant’s satisfaction, Complainant may request a further review of the complaint with the IAA’s Legal Department. Complainant must file this request for further review, in writing, with the IAA’s Legal Department within 15 calendar days after receipt of the response from the ADA Coordinator. Complainant must send a copy of the original complaint, the ADA Coordinator’s response and a description of the Complainant’s concerns or objections to the IAA’s Legal Department at:

Attention: IAA General Counsel
7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241

After receipt of the appeal, IAA’s General Counsel, or his/her designee, will contact or meet with the Complainant to discuss the complaint and the possible resolution thereof. Within 15 days of communicating with the Complainant, IAA’s General Counsel, or his/her designee, will respond in writing and, where appropriate, in a format accessible to the Complainant, with a final resolution of the complaint.

Unlawful Discrimination

It is unlawful for airport operators and their lessees, tenants, concessionaires and contractors to discriminate against any person because of race, color, national origin, sex, creed or disability in public services and employment opportunities. 

Review Federal Regulations

View the FAA's poster on unlawful discrimination.

The Title VI related federal regulations (49 CFR Part 21), Complaint Procedures and Complaint Form are available at Guest Services. 

Federal regulations on unlawful discrimination are available for review in the office of the Indianapolis Airport Authority Title VI Coordinator at the address provided.

Shannetta Griffin 
Title VI Coordinator 
7800 Col. H. Weir Cook Memorial Dr. 
Indianapolis, IN 46241 
civilrights@ind.com

Complaints About Discrimination

Allegations of discrimination should be promptly reported to the Indianapolis Airport Authority Title VI Coordinator. Federal regulations on unlawful discrimination are available for review in the office of the Indianapolis Airport Authority Title VI Coordinator at the address provided.

Shannetta Griffin 
Title VI Coordinator 
7800 Col. H. Weir Cook Memorial Dr. 
Indianapolis, IN 46241 
civilrights@ind.com

The Indianapolis Airport Authority (IAA) takes your complaint seriously, and is committed to ensuring that no person is excluded from participation in or denied the benefits of its services on the basis of race, color or national origin, as provided by Title VI of the Civil Rights Act of 1964, as amended, and that no person is discriminated against based on sex or creed. 

Complaints of discrimination must be filed with the IAA within 180 days from the date of the alleged discrimination. Your cooperation during this process is expected, and appreciated.  

The following information is necessary to assist the IAA in processing your discrimination complaint. If you require any assistance in completing this form, please contact the IAA Title VI Coordinator at:

(888) 725-8640
civilrights@ind.com 

An individual who believes they have been discriminated against must file with the Indianapolis Airport Authority within 180 days from the date of the alleged discrimination. For such complaints, please complete the Complaint Form and send it to the IAA in one of the methods described below. 

By Mail:           
Indianapolis Airport Authority
ATTN: Title VI Coordinator
7800 Col. H. Weir Cook Memorial Drive
Indianapolis, IN 46241

In-Person:       
Guest Services Desk
Indianapolis Airport Authority
ATTN: Title VI Coordinator
7800 Col. H. Weir Cook Memorial Dr.
Indianapolis, IN 46241

By Email:         
Title VI Coordinator
civilrights@ind.com

Contacting the Federal Aviation Administration

An individual who believes they have been discriminated against can also file a complaint directly with the Federal Aviation Administration. For such complaints, please complete the Complaint Form and mail to:

Federal Aviation Administration
Office of Civil Rights, ACR-1
800 Independence Avenue, S.W.
Washington, D.C. 20591

Civil Rights Complaint Form

To provide additional information on a civil rights complaint, please complete and submit the form below. 

Please fill out the required fields marked in red. Email must be valid.